Buyer rights and returns

Your rights depend on whether the seller is a business or a private individual. Check the declared seller status and sale conditions before ordering.

EU consumer distance-sale rules generally provide a 14-day withdrawal period for purchases from traders, subject to exceptions. Private-to-private sales are not covered by the same consumer withdrawal rules. National rights and legal guarantees may also apply.

Use My orders to request cancellation or a return. A request is recorded for both parties; it does not automatically refund or cancel the order. Return costs, exceptions and the return address must be clarified with the seller.